Danville

Frequently Asked Questions


Answers

Please select a Question to see the Answer.

Q.
Do I need an alarm permit?

A.

If you have an alarm system, you are required by the Town of Danville to have an alarm permit. If you have multiple alarm systems, a permit is required for each alarm system. If you have multiple alarm systems with separate physical addresses throughout the Town of Danville, a permit is required for each alarm system at each physical address that differs from the main address. A permit will not be required for multiple alarm zones located on one property.

Responding to false alarms is a time intensive effort that prevents police officers from responding to actual emergencies. A false alarm is any alarm signal which causes a police department response when an emergency does not exist. The Town of Danville requires residences and commercial businesses with alarm systems to obtain and to maintain an annual alarm registration permit and pay fines for excessive false security alarms. The Town allows up to one false alarm within a 365 day period with no charge. False alarm fines begin with the second response.

Q.
How much does an alarm permit cost?

A.

Registration is required, however, there is no fee for Alarm Permits. 

Click here to register your alarm.

Q.
When is an alarm considered a "false alarm"?

A.

A false alarm is any alarm signal which causes a police department response when an emergency situation does not exist. Excessive false alarms are defined as a second or more false alarm within a calendar year (January 1 - December 31).

Q.
What are the fines for false alarms?

A.

Number of False Alarms

Action Taken

Fines

1

Warning Letter

None

2

Written Notice

$50

3

Written Notice

$150

4 and over

Written Notice

$300

In addition any person operating an alarm system without a valid permit will be subject to a twenty-five ($25.00) dollar fine for each false alarm dispatch beginning with the second false alarm, in addition to any other fines. 

Q.
When are false alarm fines charged?

A.

Fee notices are sent out each week for false alarms. The false alarm fee schedule and counts are based on a calendar year (January 1 - December 31). 

Q.
How often do I need to renew my alarm permit?

A.

Alarm permits are required to be renewed annually by December 31st of each calendar year. You will be sent a renewal notice via email or regular mail.

Q.
Is there a City ordinance for false alarms?

A.

Yes. The Town of Danville's alarm ordinance, ( Ord. #2011-05, § 2), requires residences and business owners with alarm systems to obtain and maintain an annual permit and reimburse the Town of Daniville for excessive false security alarms.

Q.
I bought a home with an alarm system already installed. Am I required to have an alarm permit for my new home?

A.

Yes. If you are a new owner of an alarm system, you are required to obtain a new permit in your name, as it is not transferrable. 

Q.
I bought a new commercial building with an alarm system. Am I required to have an alarm permit for my new building? considered a "false alarm"?

A.

Yes. Anytime there is a change in ownership of the alarm system, a new alarm permit is required, as it is not transferrable. 

Q.
How can I appeal a false alarm charge/occurrence?

A.

APPEALING A FALSE ALARM RESPONSE CHARGE

*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc).

*Submit via email using the Contact Us page.

*Be sure to include Permit License #, alarm location address, and incident date(s) in question.

*Submit within fourteen (14) calendar days of the notice imposing the charge. 

Q.
How do I cancel my alarm permit?

A.

If there is no longer active alarm service in your name at this location please notify us in writing by sending an email to danvilleca@citysupport.org with the date of cancellation and the alarm company of record.